How long should I burn my candle for?

When you first get your candle home, you should burn your candle until an even melt pool of wax is formed. This is because soy wax has ‘melt memory’. This means that the wax remembers where it last melted to, and will continue to melt to this level for each subsequent burn. Therefore, to prevent a wax ‘tunnel’, this is where wax remains on the outer edge of the candle and tunnels down the middle, you should ensure that an even melt pool is formed with each burn. Please see the article for how to care for your candle for more information.

Why does it look like there are wet spots on my candle?

When we pour the molten wax into a glass vessel, as it cools down it will shrink slightly, causing the wax to pull away from the vessel. The gap this leaves is ever so small, but can look large as the glass vessel acts as a magnifying glass. This is completely normal and once you light your candle and the wax begins to heat up, this should disappear. It in no way affects the quality of the candle and the wonderful fragrance that they release.

Are you insured?

I am indeed.

Are all your candles and wax melts CLP compliant?

Absolutely.

Sine 1st June 2015, the Classification, Labelling and Packaging Regulation (CLP) stipulates that any product that contains a hazardous/ potentially hazardous substance must be labelled accordingly. This includes a non-cosmetic product containing a fragrance or essential oil (candles, wax melts etc.)

All of the CLP information can be found on the back of both the candle and wax melt boxes, as well as safety information at the base of the candle, and attached to the wrapped wax melts. CLP information can also be found in each item description on the website.

If you have any queries or concerns, drop me a message at hello@poppyandblossom.co.uk

What should I do if I have an issue with items purchased?

Drop me a message via the contact form.

What is your refund policy?

If you would like to cancel your order, please notify us within the first 24 hours of placing your order. After this time, your order might be prepared for delivery and unfortunately we might be unable to process this request.

We hope you love your purchase. However, if you are not completely happy with your purchase, please in the first instance contact us where we will do our best to try and help resolve the issue. If you have fallen out of love with your purchase and wish to return it, contact us within 14 days of your order. We would ask that the item is unused and in the same condition that you received it. You will be responsible for return costs and we would ask that you retain proof of postage. Once the item has been received back to us, we will process your refund to the original method of payment within 48 hours if the above conditions are deemed to have been met.

Unfortunately, customised items are exempt from being returned unless faulty.

In the unfortunate event that your item arrives faulty or damaged, please contact us at hello@poppyandblossom.co.uk. Please retain the packaging and email photographs of the item to the above email address where we will be happy to assist and resolve the issue.